A Dhaka resident from Bonosree alleges that even after repeated calls (40 times) to the Bnonosree power complaint centre, no one received the phone.
Against such a scenario, the Dhaka Power Development Corporation, DPDC, says that to listen to subscribers’ complaints and provide better service, GPS based customer complaint management system will be launched.
However, the plan is still locked in the planning stage.
People say, since apps are being used to call for rides, it’s puzzling why DPDC is delaying in introducing GPS.
DPDS sources say with the new GPS based system, people can call technical teams, lodge complaints and also give their opinion.
“After a complaint is lodged, a subscriber can also follow the steps being taken to address the issue.”
However, the current scenario is that even after lodging complaints many do not get immediate solution.