Subscribers have countless complaints against the standard of voice calls and internet service. Common complaints include call drop, network problem, slow net, data ending swiftly, etc.
To tackle these issues, the Bangladesh Telecommunication Regulatory Commission (BTRC) is going to establish a Telecom Monitoring System (TMS).
Once this begins, the BTRC won’t have to rely on reports from operators. Through the TMS, it will be possible to gather information about the standard of service, the overall picture of service and other issues.
The TMS system is being purchased through tender in two phases; the work for the first phase is over and 17 institutes took part with five companies being shortlisted. After assessing technical, financial and other issues, a selection will be made.
Once the TMS begins, the mobile operators will be connected. There are two sections in the system: one will be placed at BTRC and this will monitor the network, traffic of operators, based on which revenue related documents will be prepared.
The other will be at the office of the operators, which will send the necessary info to the BTRC.
Consequently, the BTRC will be able to complete the audit in a regular and automatic system.
Post and Telecommunication Minister Mustafa Jabbar said: “In the digital system, there cannot be any jiggery-pokery; we want to reach such a position that will allow us to know about service standard, deficiencies and other issues of the operators.”