The High Court has ordered the Directorate of National Consumer Rights Protection (DNCRP) to launch a hotline in three months to receive and immediately respond to complaints from consumers.
The DNCRP has been told to set it up the hotline by outsourcing. The court has also ordered asked the ministries of finance and commerce to allocate necessary funds for it.
On Tuesday (Aug 27), the bench of Justice Sheikh Hassan Arif and Justice Md Badruzzaman gave the order while hearing a petition filed earlier over the issue.
During the hearing, DNCRP Director (finance and admin) Shamim Al Mamun appeared before the judges as per an Aug 20 summons order.
The court summoned him to hear his explanation about the directorate's budget proposal of Tk 5 million for the consumer service hotline installation.
The director also apologised to the court on behalf of the directorate as it did not discuss the “outsourcing” issue for installing the hotline.
The HC bench fixed Oct 15 for the next hearing on the matter.